Appointment Information

What to know about your appointment

You will receive an email or text message reminder for your appointment one week before and 24 hours before your appointment.

In-person appointments

In-person appointments are conducted in the clinic. You are expected to be accompanied by your child to the clinic for your scheduled appointment. please arrice 5-10 minutes early to allot time for weight and height measurement. Our clinic operates on time. If you are late, your appointment may be cancelled or you will have a shortened appointment.

Virtual appointments

While virtual appointments may be much easier, not all appointments can be virtual. To have a successful virtual appointment you need to:

Be in a private space (not in a coffee shop, in transit, etc.)
Not be driving

Zoom appointments

Telehealth appiontments are conducted online via Zoom and is equivalent to an in-person appointment. They will not be completed if you are in transit of any kind, or in public area. You are required to find a quiet and secure space to have the appointment with your child present, unless discussed with your Pediatrician.

Telephone appointments

Telephone appointments are conducted via phone calls and is equivalent to an in-person appointment. They will not be completed if you are in transit of any kind, or in public area. You are required to find a quiet and secure space to have the appointment with your child present, unless discussed with your Pediatrician.

If you are sick

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Cancellations and absence from appointments

Cancellations or changing appointment format

If you need to cancel the appointment, please provide as much time as possible. To change your scheduled appointment to be conduct in another format...

No show for appointments

If you are absent for your confirmed appointment, it is up to the discretion of the clinician if or when the appointment will be rescheduled. We are all busy parents and understand how complicated life can get, but patients usually wait a long time to see us, so if you cannot attend your appointment, please let us know so other patients can be seen.

If you are absent for more than 2 appointments in a row, for either telehealth, telephone or in person, you will be required to obtain a re-referral and will be added to the waiting list again.